Shipping policy
Processing & Handling
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Once processed, you will receive a confirmation email with tracking information.
Shipping Times & Rates
We offer global shipping, with estimated delivery times as follows:
Domestic (Canada & USA)
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
International Shipping
- Standard International Shipping: 7-15 business days
- Express International Shipping: 3-7 business days
Shipping rates are calculated at checkout based on your location.
Customs, Duties & Taxes
- International orders may be subject to customs fees, duties, or taxes upon arrival.
- These fees are determined by your country and are the responsibility of the customer.
Order Tracking
- Once your order is shipped, a tracking number will be provided via email.
- Please allow 24-48 hours for tracking information to update.
Lost or Delayed Shipments
- If your order is delayed beyond the estimated delivery window, please contact us at info@metaposters.ai.
- If a package is lost in transit, we will work with the carrier to resolve the issue.
Returns & Exchanges
- We accept returns within 14 days of delivery. Posters must be in original condition.
- Shipping costs for returns are the responsibility of the customer.
- If your order arrives damaged or defective, contact us immediately for a replacement.
For any further questions, feel free to reach out to info@metaposters.ai.